Customer Support Request - Serial Number Request

 

Please fill out the form below to request Serial Number/Product key for Thomson Reuters ResearchSoft products: EndNote, Reference Manager & ProCite.

All requests that involve Site licenses, Volume licenses and RefViz Serial Number requests should be sent to rs.sales@thomson.com or call 1-800-722-1227.

Please note that product, purchase information and proof of purchase is required to process your request.

* Required fields

* Request Type
     
* Salutation
* First and Last Name Only
* Company
* Email
* Phone
* Country
     
* Product Name
* Product Format
  Edition
  Version
  Serial Number
  Product Key
  Product Purchased Location
  Method of Payment
  Do you have proof of payment?
  Account number
  Invoice Number
  Invoice Date Format: mm/dd/yyyy
  Order/Reference number
     
* Additional Comments
     

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