Customer Support Request - Return Material Authorization

 

Please fill out the form below to request Serial Number/Product key for Thomson Reuters ResearchSoft products: EndNote, Reference Manager & ProCite.

All requests that involve Site licenses, Volume licenses and RefViz Serial Number requests should be sent to rs.sales@thomson.com or call 1-800-722-1227.

Please note that we accept Return Material Authorization requests within 30 days of product purchase date, proof of purchase is required to process your request.
We require a complete street address, telephone number and customer e-mail address. PO BOX ADDRESSES ARE NOT ACCEPTED.

* Required fields

* Reason for Return
* Action Requested
     
* Salutation
* First and Last Name Only
* Company
* Email
* Phone
* Country
     
* Product Name
* Product Format
  Edition
  Version
  Serial Number
  Product Key
  Account number
  Invoice Number
  Invoice Date/Date of Purchase Format: mm/dd/yyyy
  Order/Reference number
* Product Purchased Location
* Method of Payment
  Credit Card Type
  Name on Credit Card
  Do you have proof of payment?
     
* Additional Comments
     

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